Returns & Exchanges

At House of EM5, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 15-day return and exchange policy for all unused and unopened products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order ID and reason for the return within 15 days of delivery.

• 2.
  Pack the Items

  Securely place the items in their original packaging, ensuring all seals are intact and labels are attached to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location near you.

• 4.
  Receive Refund or Exchange

  Once our quality team inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.