Frequently Asked Questions
Everything you need to know about your House of EM5 experience.
How long does shipping typically take?
Orders are processed within 24-48 hours. Standard delivery typically takes 3-5 business days depending on your location.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products. If you receive a damaged item, please contact our support team within 48 hours of delivery.
Are your fragrances long-lasting?
Yes, our scents are formulated with high-quality oils and concentrations designed to provide a long-lasting olfactory experience throughout the day.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.
Are House of EM5 products cruelty-free?
Absolutely. We are committed to ethical sourcing and ensure that none of our products or ingredients are tested on animals.